PUBLIC SECTOR

Strategic Planning, Training, and Consulting for Local Municipalities

“By failing to prepare, you are preparing to fail.”
— Benjamin Franklin —
Public Sector Services

Build better communities and reinvigorate your workforce

Mulholland Consulting Group is passionate about helping to build better communities through the development of engaged and effective city municipalities. With the unprecedented and unpredictable challenges facing the public sector in today’s economic and social climate, Dr. Nishizaki applies his hands-on experience working as a City Manager to help reinvigorate your workforce. His objective is to help produce positive outcomes that will create value for your community and taxpayers in a time when “doing more with less” has become critical to organizational success.

MCG offers the following services specifically catered to the needs of organizations in the public sector
“Santor is knowledgeable, professional, and with his experience in the public sector was able to really connect with the participants.”

— Sarah Hirnyck —

Community Education Specialist, PREP Educator, UC Statewide IPM Program

Virtual + IN Person

Two-Year Strategic Plan

MCG’s unique approach to strategic planning for cities and local municipalities is designed to align with elections so that the goals and objectives reflect the current city council. The Two-Year Strategic Plan can help show quantifiable results for the community in two-year increments.


MCG understands the significance of the city’s Strategic Plan as a guiding policy from the City Council to the City Manager and develops an executable plan that provides transparency and accountability to the community.

 
Dr. Nishizaki has been able to utilize and apply his process improvement skills learned at JPL/NASA (certified in Lean and Six Sigma from NASA and USC), as well as his planning, project management, and leadership skills used while working at Walt Disney Imagineering and leading a cross-cultural team for the Shanghai Disneyland project while living overseas for 18 months. This experience results in facilitating tangible and realistic goals from all parties involved to help make their community a better place.
“During difficult times, emotions can hinder productivity. Santor was able to leverage team diversity and overcome the challenges of the COVID-19 pandemic to inspire the team members to work together in a very positive way…”
— JIM COLLISON —
Director of Talent Acquisition and Clifton Strengths Community Manager
In addition to Santor’s expertise, MCG brings over 50 years of other public and private experience from Dr. Paul Sabolic who has helped design and implement strategic plans for the City of Los Angeles, LAX, and much more.

How does MCG conduct Strategic Planning for cities and local municipalities?

A high-level view of the process:

  • Obtain community input through surveys, focus groups and interviews (virtual or in-person)

  • Conduct a Strategic Plan and CliftonStrengths Council/City Manager Team-building workshop every two years to correspond with the addition of new councilmembers.

  • Create “tangible” goals and objectives that can be seen by the community by the end of the two-year plan.

  • Produce monthly reports or create a dashboard on the strategic plan progress and report to your community for transparency via newsletters, social media, and/or city website.

  • Prepare visually appealing graphics that people will WANT to read and won’t gloss over.

  • Offer an innovative approach, based on experience working with NASA, Disney, Anheuser-Busch, Proctor and Gamble, as well as other local, state, and federal agencies.

See the City of Cudahy’s Two-Year Strategic Plan Implemented by Mulholland Consulting Group

Alignment of Strategic Planning Process with City Council/City Manager

CliftonStrengths Team-building Workshop An important aspect of MCG’s strategic planning methodology is incorporating team-building workshops at the beginning of the planning process. Getting to know your team is key to successful group collaboration, which is why we recommend the City Council members/Elected Officials and the City Manager/Senior City Staff participate in this team-building event to help understand each other better and appreciate individual strengths. The positive energy generated from this workshop spills directly into the first strategic planning session.
“The work that Santor did at the City of Cudahy showed that he is a true coach—and we heard it from seven of the team members who learned how to understand and use their strengths to do things more efficiently and effectively…”
— JIM COLLISON —
Director of Talent Acquisition and Clifton Strengths Community Manager

Why do nearly 1/2 of all employees leave their job?

1 in 2 employees

Have left a job to get away from a manager and improve their overall life at some point in their career. — State of American Manager Report —

CONTACT US TODAY
Do you have problems with low morale or poor leadership?
Employee Engagement / Strengths-Based City Hall

When was the last time you provided useful training for your employees, outside of senior leadership or conducted an employee engagement survey? MCG provides the hands-on training to improve this significant factor in your organization. We can provide a detailed needs assessment and help identify areas for improvement so that your employees love coming to work and that your organization is productive and efficient with these happy employees.

Below are some of the advantages that the strengths-based organizations can capitalize on, based on a Gallup study of workgroups using strengths-based interventions to examine the effects those interventions had on workgroup performance.

Research shows that Managers account for at least 70% of the variance for employee engagement.2 What’s more, almost seven in 10 employees (67%) who strongly agree that their manager focuses on their strengths or positive characteristics are engaged. When employees strongly disagree with this statement, the percentage of workers who are engaged in their work plummets to 2%.

 

Find out how you can leverage the expertise of Mulholland Consulting Group to reap the benefits of a strengths-based organization.

“Participants were inspired to improve communication within their own teams and identify strengths that can be applied in daily activities.”

— Sarah Hirnyck – Community Education Specialist, PREP Educator, UC Statewide IPM Program —

Can your organization benefit from MCG consulting services?

Organizational Development Consulting

Leveraging the experience of Dr. Nishizaki’s work with city government, MCG’s consultants bring deep insight to local, state, and federal institutions. Areas of focus include strategic plan design and implementation, diversity/equity/inclusion, employee engagement, curriculum and program design, and organizational design and change.

Due to the current environment, companies are re-examining their commitment to Diversity, Equity, and Inclusion (DE&I).

DE&I Includes:
• Introduction to DE&I (Keynote)
• Organizational DE&I Analysis
• DE&I Strategic Plan/Initiative Consulting
• Metrics & Dashboard to track DE&I Effort

Need help creating your own training curriculum for leadership development, DE&I or other areas of organizational development?

Training Curriculum Design

 Mulholland Consulting Group can help. Among Dr. Nishizaki’s achievements is his experience in developing curriculum. Dr. Nishizaki is a Ph.D. and MBA professor who has taught subjects such as leadership, diversity in the workplace, marketing, management, global supply chain, and entrepreneurship. Some of the universities Santor has taught at include Pepperdine University, Cal State LA, University of La Verne, Cal State Long Beach, Cal State Northridge, and more. He also assisted in the development of Pepperdine University’s Consulting Certificate Program.

“Santor not only focused on ways to make Pepperdine’s Consulting Certificate Program curriculum better, he was action-oriented and implemented key components to produce a superior system.”
— Ed Eng - CEO & Founder of Kairos Consulting Lab, LLC —
Not sure yet?

Consider these facts

There are many factors to consider when working with and firm or business consultant. But take a minute to consider how hiring the right team can help your organization learn from these statistics.

Diversity

Gender

McKinsey found that “companies in the top quartile for gender diversity on executive teams were 21% more likely to outperform on profitability (33% for ethnic + cultural diversity) and 27% more likely to have superior value creation.”

Diversity​

Ethnicity

A Harvard Business Review study found “a team with a member who shares a client’s ethnicity is 152% likelier than another team member to understand that client.”

Diversity

Innovation

Harvard Business Review reports companies with above average diversity had 19% points higher innovation revenues.

ENGAGEMENT

Inclusion

Deloitte found when organizations utilize BOTH diversity and inclusion, employee engagement increases by 101% — “if just 10% more employees feel included, the company will increase work attendance by almost one day per year per employee.”

MANAGEMENT

Well-being

Gallup reports: “Having a bad manager is often a one-two punch: Employees feel miserable while at work, and that misery follows them home, compounding their stress and putting their well-being in peril.”

MANAGEMENT​

Quality

Gallup also found that, “When employee health suffers, your company suffers. Unhappy, unhealthy employees affect: Absenteeism, Performance, Customer ratings, Quality, and Profit.”

MANAGEMENT​

Turnover

According to SHRM, the average cost of turnover is 33% of an employee’s annual salary and the cost of a disengaged employee is 34% of an employee’s salary.

MANAGEMENT​

Engagement

Almost 7 in 10 employees (67%) who strongly agree their manager focuses on their strengths or positive characteristics are engaged. When employees strongly disagree with this statement, the percentage of workers who are engaged in their work plummets to 2%.

Training Consulting Keynotes

Mulholland Consulting Group caters to the needs of your organization, whether you serve the private or public sector. Learn more about MCG’s training, consulting and keynote services.